Customer Case Study
Modernizing monthly parking management at scale.
Propark connects monthly parking administration with a more streamlined parker experience.
The Challenge
More than a billing replacement.
Propark was looking for a new billing solution that could address key operational pain points while making monthly parking easier for customers to manage independently.
The company needed PARCS integration, an accounts receivable platform, and a streamlined parker experience that could be facilitated and executed by the individual.
“Zephire worked tirelessly to develop solutions for all of our operating needs and were extremely receptive to feedback.”Tim Willey / CFO, Propark
The Solution
A more connected approach to monthly parking.
Zephire worked with Propark to implement a comprehensive monthly parking management solution, supported by a structured implementation plan and defined milestones to help ensure a smooth transition.
PARCS Integration
Connect parking access infrastructure with monthly parking administration for a more coordinated operating environment.
Group Admin Portal
Give authorized administrators greater control over account information and day-to-day parking management.
Touchless Parking
Support a more convenient parker experience with technology designed to reduce friction throughout the parking journey.
Reporting & Data Analytics
Give parking teams access to information that supports account management and operational decision-making.
Implementation approach
Structured from the start.
The implementation plan established defined milestones to help Propark transition to its monthly parking management solution.
The Impact
Streamlined operations.
A better parker experience.
Online portals streamlined day-to-day operations while improving customer service and access to important information.
Streamlined administration
Online portals helped simplify the work of managing monthly parking accounts.
Improved parker experience
Customers gained more convenient access to account information and services.
A collaborative partnership
Zephire listened to Propark’s feedback and worked to address its operating needs.
“As a team we promote collaborative work and effort as a key point to our success and Zephire brought that from their team making them the right choice for us.”Tim Willey / CFO, Propark
See Zephire in action
See what Zephire can do for your operation.
Discover how connected monthly parking tools can support your team and the people who park with you.