Zephire customer case study
City of Colorado Springs
Monthly parking,
modernized.
Colorado Springs brought monthly parking management online with customer portals, connected accounting, and a smoother experience for parkers and staff.
Parking System Enterprise
of group and parker accounts on autopay
group and parker accounts using online portals
in monthly parker revenue
The story
A simpler way to manage monthly parking.
For Colorado Springs, modernizing monthly parking meant making account management easier for customers while bringing accounting, PARCS integration, and day-to-day administration together.
01 / The challenge
Modernize without disruption.
The City of Colorado Springs needed a scalable, easy-to-use online portal for individual parkers and groups, complete accounting functionality, and integration with its PARCS system. It also needed a seamless transfer of customer account records from the previous system.
02 / The solution
One connected experience.
Zephire provided a comprehensive monthly parking management solution and an implementation plan with milestones for a smooth transition. Every customer gained an online portal to update account information and make payments, simplifying everyday administration and improving access to information.
“The system is very affordable and provides a quality customer-facing web presence. Communication with our parkers is enhanced with the capability to send blast emails quickly. Zephire customer support is always quick to respond when needed.”
John Crawford, PTMPParking ManagerCity of Colorado Springs Parking System Enterprise
Connected by design
Built around the way parking actually works.
Group account administration, PARCS integration, reporting, and customer support work together to simplify monthly parking operations.
Group Admin Portal
Online tools to manage group and parker accounts.
PARCS Integration
Connectivity between monthly parking workflows and the PARCS system.
Reporting & Data Analytics
Reporting tools to support operational oversight and analysis.
Customer Support & Training
Practical assistance through transition and daily use.
Time spent on manual account establishment.
Paper account setup was eliminated, saving staff time.
A customer-centered implementation
Technology backed by people who listen.
“The Zephire team was easy to work with and spent time learning what we wanted to accomplish from a revenue control perspective and the level of customer service we wanted to offer our clients.”
John Crawford, PTMPParking Manager, City of Colorado Springs Parking System Enterprise
On the ground
Parking facilities in Colorado Springs.
A closer look at parking facilities across Colorado Springs.
“Our customers love the ability to manage their accounts online.”
John Crawford, PTMPParking Manager
“Zephire was the answer to our problems.”
John Crawford, PTMPParking Manager
Let's talk parking
Make monthly parking simpler for your team—and your parkers.
See how Zephire’s online portals, reporting, and connected workflows could support your parking operation.
City of Colorado Springs customer case studyMonthly parking management software